North Star Leasing Implements Tamarack’s TrailView™ Customer Service Portal

St. Paul, Minn. (July 18, 2023) — North Star Leasing, a division of Peoples Bank, has partnered with Tamarack Technology on the implementation of TrailView™ Customer Service Portal. An element of North Star Leasing’s commitment to improve the customer experience and streamline operations, Tamarack’s TrailView portal provides North Star Leasing’s customers with 24/7 access to account information.

According to Rebecca Chandler, senior vice president of operations at North Star Leasing, the feedback after only a few months has been extremely positive: “Our customers are small business owners who don’t have the luxury of only working regular office hours. Because of this, they need 24/7 access to their accounts. TrailView gives our customers access to the information they need in a manner that fits their schedules.”

Through the customer service portal, North Star Leasing customers receive an enhanced level of self-service capabilities and real-time visibility into their equipment financing accounts. With its intuitive interface, users can effortlessly manage their equipment financing accounts, access critical information, make payments and submit support requests.

“North Star Leasing is a perfect example of how integrating the data from multiple equipment finance software systems into a single point of access can improve customer experience as well as operations,” said Scott Nelson, president and CDO at Tamarack Technology. “In addition to reducing call volume, the TrailView portal improves the efficiency of customer service teams by providing a single access point for all customer information as well as providing exactly what users see during support calls.”

The TrailView Customer Service Portal offers a range of features designed to streamline and optimize the customer experience. Those features used by North Star Leasing include:

• Account Management: Customers access equipment finance agreement details and update their contact information.
• Payment Management: Users can conveniently make payments and view payment history.
• Support Ticketing: Customers can submit support tickets and track their progress, ensuring prompt resolution of any inquiries or issues.

About North Star Leasing

North Star Leasing provides specialized equipment finance solutions for vendors and commercial customers across numerous industries including automotive, craft beverage, healthcare, pet supply and foodservice. North Star Leasing works with more than 10,000 equipment vendors, manufacturers, and resellers to help customers finance and access mission critical pieces of equipment they need to grow their businesses. North Star Leasing is a division of Peoples Bank, a top 200 bank in the United States. Peoples Bank (Nasdaq: PEBO) has been headquartered in Marietta, Ohio since 1902. For more information about North Star Leasing, please visit www.northstarleasing.com.

About Tamarack Technology, Inc.

Tamarack Technology is a leading provider of AI-based automation and business intelligence software specifically designed for the equipment finance industry. For more than 20 years, Tamarack has helped lessors protect their investments, improve business performance, and provide customers with access to solutions that enhance financial results. The company’s professional services help customers with technology integration, implementation and data migration for the leading industry portfolio management platforms. Tamarack's suite of AI products connects and integrates key ecosystem applications using historical and real-time data to automate burdensome manual processes, drive operational efficiency with better, faster decision-making, and improve organizational productivity. For more information, email discover@tamarack.ai or visit www.tamarack.ai.